Service & Support

The Services and Support team provides you expertise and support online, on-site, and over the phone, 24 hours a day, 7 days a week.

With service network, GST provides comprehensive service solutions to our customers timely and efficiently, including technical support, spare parts support, training, field service, upgrade, warranty extension, service contract and on demand service.

Technical Support
GST service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, orally, or by any means during the entire life cycle of instruments sold by GST.

Spare Parts Support
GST have enough spare parts inventory for all products for at least 5 years after production is officially stopped.

Field Service
GST service representatives provide preventive maintenance, calibration, breakdown repair and other field services on request.